Refund policy
If you are not 100% satisfied with your Rossm wallet purchase, you can return your order to our warehouse for a refund or exchange within 99 days of purchase. We offer Free Domestic Returns + Exchanges and will provide you with a digital Prepaid USPS label that will need to be printed.
- Returns must be unused and in the condition you received them. Upon receipt of the return, we will issue your approved refund via the original method of payment. We cannot change payment methods to redirect refunds to other accounts.
- For all approved Returns/Exchanges we process your free domestic return shipping label via a prepaid USPS label, and will ship your new order free of charge.
- We recommend retaining a copy of your drop-off receipt for your records. If we can verify the order was dropped off with a receipt and the order is lost with USPS, we will take responsibly and honor the Return/Exchange.
- Shipping costs from the original order are non-refundable.
- Additional Return shipping costs are non-refundable. A Return is only authorized using a Rossm prepaid Return Label. Any outside return labels purchased are non-refundable.
- All returns must be from a verified RossmWallet.com order. Rossm does not offer returns on items purchased outside of RossmWallet.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
- Rossm does not price match with dealers or competitors.
- All return labels provided by Rossm are digital. Rossm is not responsible for providing a physical return label. Select USPS locations will accept a QR code that may be used in place of a return label. You can find locations that accept a QR code in place of a label here: USPS Locator
- APO and PPO Address may require a different address to return due to label creation restrictions in restricted access areas.
- Orders with a processed Warranty Claim will are not eligible for return.
- We DO NOT offer free returns on international orders. Free returns are available in the USA, Spain, France, Italy, and Germany only.
If you placed an incorrect order online, and it’s still within 2 hours of submitting your order, contact us immediately and we will cancel the order if it hasn’t been shipped out yet.
Return Instructions:
Email us at help@rossmwallet.com with your order number, and a quick note explaining the reason for your return. We will reply back with the return instructions.
It can take up to 25 days for an item to reach us once you return it. After we process the refund we will update you via email. Your refund will go back to the original purchaser’s method of payment. Refunds typically take 2-3 business days depending on your bank.
If you do not see a refund on your banking statement 2 weeks after the refund was processed, please reach out to us.